ZENON UK Hosting Privacy Policy

Privacy Policy

Customer - Personal Details
In the process of conducting business with customers, we require customers to provide a range of information. This will be used by us to manage your website hosting account and in the process of registration or renewal of services. This information allows the domain name, website and other online services to be correctly assigned to you as the customer.

Privacy Policy - Our Contact Details
If you need to contact us about any concerns regarding privacy and personal information, please use these contact details:
Name: Colin Thompson
Address: 2 Stone Cottages, Saxmundham Road, Framlingham, Suffolk, IP13 9NU United Kingdom
Telephone: +44 (0)1728 727449
Telephone: +44 (0)1728 665211

E-mail: privacy@zenon.co.uk

Customer - Personal Details
Information that you provide by filling in forms on our website https://zenon.co.uk/hosting/login (our "site"). This includes information provided at the time of registering an account, purchasing services from us or requesting further services. We may also ask you for information when you report a problem with our site or the services you have purchased;

Secure Connection HTTPS

Customer - Data Connection
During collection of your personal information, we provide a Secure Server connection (secure socket layer) using 256-bit SSL encryption, AlphaSSL product from GlobalSign www.globalsign.com. Users can check the browser connection is secure by viewing the url which will display https if the connection is secure.

Users can check and view the SSL certificate details by clicking on the green padlock in the browser address bar

SSL Secure Connection

We would advise users to always check that they are using HTTPS connection when entering any personal information online and especially for card payment details.

Personal Information Customers

Customer - Personal Details
The range of personal information required may include the following

Salutation
First Name(s)
Surname
Mobile Number
Fax Number
Email Address
Date of Birth
Security Question
Security Answer

Storage - Personal Details
Your personal information, entered online will be stored using computer storage devices, computer servers.These are locted and kept secure at the UK Based Data Centre and Servers

Domain Name - Personal Details
The registration and renewal of domain names, as REGISTRANT (owner), requires the addition of a contact name either as the owner or contact details if the domain name is registered to a business.

Domain Name - Privacy
The registration and renewal of UK domain names requires the inclusion and display of contact details, these details are required by NOMINET who are the organisation responsible for managing UK domain names

Domain Name - Privacy - Opt Out
The registration and renewal of domain names, as the owner you are required to provide contact information so that other Internet users can contact you if needed. This information is often referred to as the WHOIS information. Unfortunately this information is regularly used to send unsolicited emails (spam) or could be used by competitors or other third parties to find out your address and contact information.

We offer a paid service to protect this information for you using our domain name privacy product. On payment of the annual fee we will protect your real identity in the domain WHOIS databases by providing generic contact information using our domain name identity-secured.com. So rather than your address, your phone number and your name being displayed, all they see is identity-secured.com.

Use of Customer - Personal Details
In the process of conducting website hosting business, we use information held about you in the following ways:

1. To ensure that content from our site is presented in the most effective manner for you and for your computer;

2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

3 To carry out our obligations arising from any contracts entered into between you and us;

4 To allow you to participate in interactive features of our service, when you choose to do so;

5 To notify you about changes to our service.

If you have placed an order for our services, we will use the information we hold to send you our regular newsletter. This newsletter is our primary method of communicating with you and will inform you of changes to our site, notify you of planned outages and updates to our services, and keep you informed about our services generally. By placing an order for our services, you consent to us using the information we hold about you in this way.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Disclosure of Customer - Personal Details
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using our business contact details listed above.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Internet Access IP addresses and cookies Personal Details
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern;

To store information about your preferences, and so allow us to customise our site according to your individual interests;

To speed up your searches; and

To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Access to Customer - Personal Details
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.